Shipping Policy — Wilo Wale

Operated by 16085814 Canada Inc. (Canada)

Wilo Wale is committed to excellence and the full satisfaction of our customers. We proudly offer tracked shipping and do everything we can to get your order to you as quickly as possible. Please consider holidays that may affect delivery timelines.

Order cut-off time: Monday–Friday, 5:00 PM EST

Shipping charge & time

Delivery time = Handling time + Transit time

• Handling time: 1–2 business days (Mon–Fri)

• Transit time: 5–8 business days (Mon–Fri)

We’ll make reasonable efforts to ensure the carrier delivers within the estimated window from the purchase date. If delays occur, we’ll notify you and work to minimize the impact.

Shipping charge

• USA (Standard, tracked): Flat $4.99 USD

Shipping method

Orders are processed in our facility, then shipped via USPS, FedEx, or DHL (provider selected based on speed and destination).

Tracking

All orders include tracking, so you can follow your package’s journey to your door.

Undeliverable packages / address issues

If a package is undeliverable due to incorrect or incomplete shipping information provided by the customer, any re-shipping costs will be the customer’s responsibility.

International shipping

Yes—we ship internationally. Rates, duties, and taxes (if applicable) are calculated at checkout based on destination and order weight/value.

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Contact
Email: support@wilowale.com

Phone: +1 437 981 3261
Support Hours: Mon–Fri, 9:00 AM – 5:00 PM EST

Happy shopping—and keep those smiles coming!