Frequently Asked Questions
Placing an Order
Shopping with Wilo Wale is simple and seamless. Browse our latest new arrivals or explore specific collections to find your perfect piece. Once you've selected an item, add it to your cart.
To complete your purchase:
- Click the cart icon at the bottom of the cart drawer.
- Review your items and proceed to checkout.
- Enter your shipping details, billing information, and preferred payment method.
- Confirm your order, and you’re all set!
Payment & Taxes
Accepted Payment Methods
We accept all major credit cards, debit cards, and PayPal. All payments are processed in USD.
Sales Tax
The total at checkout includes any applicable sales tax based on your location.
Order Confirmation
Once your payment is processed, you will receive an order confirmation email within 5 to 15 minutes at the email address provided during checkout.
Order Changes & Cancellations
Can I Cancel My Order?
If you need to cancel your order, contact us immediately. Once your order has been processed for shipping, it can no longer be canceled.
Can I Modify My Order?
If you notice an error or need to make changes, please reach out as soon as possible. While we strive to accommodate modifications, we cannot guarantee changes once your order has been forwarded to the warehouse. If your order has already been processed or shipped, you may need to initiate a return after delivery.
Shipping & Delivery
Shipping Options & Costs
Choose your preferred delivery method at checkout:
- Fast Airmail / USPS – Standard Delivery: $5.99 (Complimentary for eligible orders)
- Fast Airmail / USPS – Priority Handling: $8.99
📌 Additional shipping costs may apply based on weight, dimensions, and destination.
Order Processing & Shipping Times
- Orders are processed and shipped within 1-3 business days.
- Shipping times vary by region.
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| USA | 6-12 business days |
| Canada | 7-14 business days |
| Europe | 7-14 business days |
| Australia | 7-14 business days |
| UAE | 7-14 business days |
| Middle East | 7-14 business days |
| Asia & Others | 7-14 business days |
📌 Please note: Delivery times may be longer during holiday seasons, such as Christmas or Thanksgiving.
Tracking Your Order
- Once your order has shipped, you’ll receive a tracking number via email.
- Use this Track-and-Trace code to monitor your package and estimated delivery time.
- Please allow 24 to 48 hours for tracking information to update.
For any additional questions, feel free to contact our customer support team.