Frequently Asked Questions
FAQs
What is your return policy?
We offer a hassle-free return policy. If you’re not completely satisfied with your purchase, you can return it within 14 days for a full refund or exchange. Please see our Return and Refund Policy for more information.
Do you offer any promotions or discounts?
Currently, we’re not offering any promotions or discounts. Please sign up for our newsletter to stay updated on our latest offers and exclusive drops.
Is the information I provide on your website secure?
Absolutely. We use SSL encryption to keep all your personal information secure. Your credit card details are never stored — they are used only once to process your payment. We never keep or share our customers’ private information.
What types of payment methods do you accept?
We accept Visa, Mastercard, Discover, Diners Club, Union Pay, Google Pay, Maestro, Shop Pay, and Apple Pay.
Does Wilo Wale offer a quality guarantee for its products?
Yes. Every Wilo Wale product is backed by a quality guarantee. If you receive a product with any defect or issue, please contact us immediately — our team will make it right. We’re committed to delivering the best possible experience.
Product Availability
We do our best to keep our website up to date. However, items can sell out quickly. If that happens, we’ll contact you promptly with alternative options or notify you when the item is back in stock.
How can I get in touch with customer service?
Our customer service team is available by email or phone. We aim to respond to all inquiries within 1 business day.
Contact Information:
Email: support@wilowale.com
Support Hours: Monday to Friday, 9 AM – 5 PM